Shipping policy

Shipping Policy

Thank you for shopping with fragnova.pk! We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy below.  

 

1. Processing Time:

  • Orders are typically processed within four to six business days (Monday-Friday, excluding holidays) after payment confirmation.  
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.  
  • You will receive a notification email with tracking information once your order has shipped.

Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, and unforeseen circumstances. fragnova.pk is not responsible for delays caused by the shipping carrier.

3. Shipping Rates:

Shipping rates are calculated based on [Specify factors, e.g., weight of the package, destination, chosen shipping method]. You can view the exact shipping cost at checkout before completing your purchase.

  • We also offer free shipping offfers time to time.

4. Shipping Destinations:

We ship all over Pakistan

5. Order Tracking:

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website. You can track the progress of your shipment using this information.

6. Shipping Address:

Please ensure that the shipping address you provide during checkout is accurate and complete.fragnova.pk is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Packages:

  • If your package is lost or significantly delayed, please contact us at

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it,  unused and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at fragnovafragrances@gmail.com. Please note that 
    If your return is accepted, we’ll send you a return address, shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

    You can always contact us for any return question at fragnovafragrances@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items


     We cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at fragnovafragrances@gmail.com. so we can assist you in filing a claim with the shipping carrier.

  • If your package arrives damaged, please keep all original packaging and contact us within three days of receiving the order with photos of the damaged items and packaging. We will work with you to find a suitable resolution.

9. Contact Us:

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at:

  • Email: 

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it,  unused and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at fragnovafragrances@gmail.com. Please note that 
    If your return is accepted, we’ll send you a return address, shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

    You can always contact us for any return question at fragnovafragrances@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items


     We cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at fragnovafragrances@gmail.com.

  • Phone: 03390168900
  • [Optional: Link to your Contact Us page]